Quality Assurance Technician

Date: 27-Nov-2022

Location: Mitchelstown, Ireland

Company: Ornua Co-operative Limited



Ornua is a dairy co-operative which sells dairy products on behalf of its Members, Ireland’s dairy processors and, in turn, Irish dairy farmers.  It is Ireland’s largest exporter of Irish dairy products, exporting to 110 countries worldwide.  Headquartered in Dublin, it has annualised sales of over €2.3 billion and a global team of 2,850 employees.  Ornua operates from 10 business units worldwide, including 16 production facilities, and has sales and marketing teams working in-market across all four corners of the globe.

The Group is structured across two divisions: Ornua Foods and Ornua Ingredients.

Ornua Foods is responsible for the marketing and sales of Ornua’s consumer brands including Kerrygold, Dubliner, Pilgrims Choice, Kerrygold, Avantage, Forto, and BEO.  Markets are served by production facilities and in-market sales and marketing teams in Africa, Asia, Germany, Ireland, the UK, the rest of Europe, the Middle East, and the US.

Ornua Ingredients is responsible for the procurement of Irish and non-Irish dairy products and for the sale of dairy ingredients to food manufacturing and foodservice customers across the world.  Ornua Ingredients is also responsible for managing volatility through de-risking and trading strategies. The business is supported by production facilities in Saudi Arabia, Spain, the UK, the US and by in-market teams in Africa and the Middle East.


Ornua’s Values

At Ornua, our Values guide us as we work together and care for each other to achieve great things. Our five values, and their underlying behaviours, encourage us to Seek and Embrace New Ideas, Make It Happen, Be Our True Selves, Show You Care and Achieve Great Things Together.


Kerrygold Park is Ornua’s new state of the art manufacturing facility and centre of excellence for the Kerrygold Brand.  



The Quality Assurance Technician will work as part of the shift production team and develop close working relationships with production and maintenance teams with strong capacity to communicate and drive the adherence to Ornua Quality policies and procedures.


Key Areas of Responsibility:

  • Work with the operations and maintenance teams to ensure that the food safety and quality of all finished products produced on shift, by ensuring that HACCP is fully implemented, and procedures and work instructions are always fully adhered to.
  • Responsibility for ensuring that food safety and quality of finished product as per specifications.
  • Responsibility for ensuring that all records are completed correctly on shift.
  • Responsibility for ensuring that plant hygiene always meets and exceeds Department of Agriculture, BRC and customer requirements.
  • Responsibility for ensuring that the plant is cleaned to the correct standard after scheduled cleaning by doing visual checks, ATP swabbing and micro swabbing.
  • Work closely with shift operations team and maintenance to deal with non-conformances as they arise, work as part of the team to drive identification of root cause, preventive actions and close out of non-conformances. Keep a record of all factory non-conformances on shift.
  • Responsibility for dealing with any supplier non-conformances as they arise on shift and gathering information for the quality coordinator.
  • Responsibility for training and competency checks for production and maintenance personnel on shift for CCPs and quality procedures. Responsibility for keeping training versatility charts for CCPs and quality procedures for personnel on shift.
  • Responsibility for passing raw materials such as cream and bulk butter as it arrives on site by carrying out various analytical methods in the laboratory.
  • Responsibility for passing buttermilk when it is ready to be dispatched by carrying out various analytical methods in the laboratory.
  • Support site during Department of Agriculture, BRC and customer audits.
  • Assist as required with customer complaints, specification updates, product trials etc.
  • Drive the Site Health and Safety Strategy and KPIs and ensure commitment of to strive for a Health & Safety culture.



Key Requirements & Attributes:

  • 6-12 months experience in Technical/Quality Assurance role where there was accountability for quality on a shift or in a specific area, ideally dairy however food or beverage may be considered.
  • Experience in the operation of a Food Safety and Quality Management Systems with a working knowledge of BRC (or equivalent) and retail accreditations in a production facility is desirable.
  • Ability to work to deadlines and work under pressure
  • Experience in laboratory operation, sensory evaluation and knowledge of test methodologies desirable.
  • Problem solver, disciplined in collecting information, ascertaining root cause of issues and Identifying and developing practical solutions.
  • Flexible and committed attitude with the ability to display initiative.
  • The ability to work well individually and integrate well with quality, operations, maintenance teams etc.
  • IT literate with strong Word, Excel and database skills.
  • Flexibility to work on a rotating shift pattern
  • WORKING TOGETHER: Encourages co-operation in own team and supports cross functional learning
  • COMMUNICATIVE:  Communicates confidently, adapting style for different situations
  • OWNERSHIP:  Clarifies accountabilities, overlaps and gaps, and helps others remain motivated through difficult times.
  • EXPERTOSE:  For projects that involves others applies effective professional skills, analysis and decision making, planning and reviewing.

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