Quality Assurance Shift Manager

Date: 13-Jan-2022

Location: Leek, United Kingdom

Company: Ornua Co-operative Limited

Job Description

 

Job Title:        Quality Assurance Shift Manager

Reports to:    Technical Manager

Location:        Ornua Foods UK, Leek, ST13 5SP

Hours:            Rotating Weekly Shift 6am-2pm/2pm-10pm. 39.5 hours per week

Salary:            £30,000 to £40,000 -  depending on experience

Benefits:        Free Onsite Parking, 31 Days holiday, Subsidised Staff Canteen, Company Shop (offering discounts on products), Sports and Social Club, Staff Lottery, Discount on Bikes and Tech Scheme, Confidential Employee Assist Programme.

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The Role:

 

Shift based role leading a team of QA Technicians and managing the Quality Assurance function. Deputising for the Technical Manager where required.

 

Key Areas of Responsibility:

 

  • Responsible for enforcing the Quality Management System on a day to day basis to meet the sites of objectives of operating best practice and zoning.
  • Manage the non- conformance system ensuring root cause analysis principles are applied through to preventative measures and follow up actions.
  • Supervise the activities of their subordinates commensurate with the needs of the business.
  • Comply with Company policies and procedures and customer requirements as defined by their respective codes of practice.
  • Develop process or product capabilities and improve zone performance through working in a culture of continuous improvement.
  • Manage and support the HACCP plan.
  • Management of non-conformances ensuring food safety risk assessments are considered.
  • A practical understanding of detergents and disinfectants and effect on hygiene practices in order to perform audits of the hygiene processes on site.
  • To have an awareness of the nutritional value of food and food labelling legislation.
  • To identify opportunities of cost reduction including an understanding of raw material variances and methods of variance control.
  • To audit and enforce food safety standards at all times
  • To audit products are manufactured to agreed process and process specifications
  • To control potential food safety instances and isolate any potentially affected stock.
  • To provide effective lines of communication (upwards and downwards in hierarchy) and between shifts
  • To mentor subordinates, identify training & development needs and to provide practical support in the delivery of training resources. Performance management as necessary.

 

Key requirements

 

  • To organise staff rota & labour resources/deployment to ensure all working patterns are covered including holidays.
  • To deputise for subordinates (where applicable)
  • To support the Company’s internal audit programmes including QMS audits/Glass & hard plastic/GMP/Hygiene etc.
  • To maintain non-conformance data and ensure investigation and follow-up in a timely manner.
  • To administer the Supplier Non-conformance System in a timely fashion.
  • To administer and manage the Concession System in a timely fashion.
  • To conduct traceability and mass balance exercises according to the Company programme and customer request / audit.
  • To oversee data management – review/storage, retention and retrieval
  • To coordinate absence control and performance.
  • To control consumable items and other equipment, and laboratory testing needs in line with budget.
  • Operate the QMS through routine auditing scheduled to appropriate intervals.
  • Design and maintain an operational data storage system.
  • To identify and oversee the calibration schedule.
  • To manage and oversee the pest control programme
  • To conduct complaints investigation and root cause analysis
  • To actively participate in customer visits/audits/first production runs etc.
  • To support the Quality Management System and the implementation of new systems and procedures
  • In collaboration with external laboratory services, to maintain Company testing programmes, ensuring appropriate procedures are followed in the event of an out of specification result.
  • To support the annual PDR process – completion of annual reviews, establishment of performance objectives/criteria and identification of training and development needs
  • To oversee stock transactions and isolations in Movex and to act as the principle point of contact with all contract distribution hubs    
  • To support the Company’s NPD and Change control processes in a timely manner.
  • To actively participate in the Company’s HACCP system.
  • To conduct daily quality panels as appropriate.
  • To be able to analyse and interpret data.
  • To deputise for the Technical Manager as directed at either internal or external meetings.
  • To understand and have an awareness of specific and generic food legislation.
  • To be aware of and adhere to all Company Policies and Procedures and site specific food manufacturing process, key raw materials and their sensitivities.
  • To be aware of route to retrieve customer specific data (i.e. specs and procedures)
  • To perform duties ensuring financial losses are minimal at all times.
  • To be aware of impact of issues on the range (e.g. GMO, intolerance, additives, nutrition).

 

Other Duties:

 

  • To deputise for the Technical Manager as directed at either internal or external meetings.
  • To understand and have an awareness of specific and generic food legislation.
  • To be aware of and adhere to all Company Policies and Procedures and site specific food manufacturing process, key raw materials and their sensitivities.
  • To be aware of route to retrieve customer specific data (i.e. specs and procedures)
  • To perform duties ensuring financial losses are minimal at all times.
  • To be aware of impact of issues on the range (e.g. GMO, intolerance, additives, nutrition).

 

 

Key competencies

 

  • WORKING TOGETHER: Ensures own team effectiveness. Facilitates and leads cross-functional working.
  • COMMUNICATIVE: Applies advanced communication skills, considering impact on the audience and desired outcomes.
  • RIGOUR: For complex challenges or new areas, applies effective professional skill, analysis and decision making, and planning and reviewing.
  • OWNERSHIP: Makes decisions about sustainable growth and/or manages performance and ensures the quality and delivery of others work. Rewards and recognises success.

 

 

Company Background

 

Ornua is a dairy co-operative which sells dairy products on behalf of its members, Ireland’s dairy processors and, in turn, the Irish dairy farmer. Ornua is Ireland’s largest exporter of Irish dairy products, exporting to 110 countries worldwide. Headquartered in Dublin, it has annualised sales of €2.3 billion and has a strong global team of over 2,400 employees. It operates from 10 business units worldwide, including  12 production facilities, and has sales and marketing teams working in-market across all strategically important markets.

 

The Group is comprised of two divisions: Ornua Foods and Ornua Ingredients.

 

Ornua Foods is responsible for the marketing and sales of Ornua’s consumer brands, including Kerrygold, Dubliner, Pilgrims Choice, Kerrygold Avantage, Forto and BEO. Markets are served by production facilities and in-market sales and marketing teams in Africa, Asia, Germany, Ireland, the UK, the rest of Europe, the Middle East and the US.

 

Ornua Ingredients is responsible for the procurement of Irish and non-Irish dairy products and for the sale of dairy ingredients to food manufacturing and foodservice customers. Ornua Ingredients is supported by production facilities in Saudi Arabia, Spain, the UK, the US, and by in-market teams in Africa and the Middle East.

 

Growth for Good

 

Ornua is the home of Irish dairy. Our cooperative ethos is at the heart of who we are and how we do business. Our global success would not be possible without the close collaboration, care, and commitment of our 2,400 strong team. Ornua cares about building sustainable livelihoods for all our people, who in turn care about driving sustainable profits for our co-op members and the Irish dairy farming families we proudly represent.

 

Ornua 2025 is our strategic plan that will help realise our vision for growth in the next five years. It outlines what we will do well, what we will do with the profits we generate, and what additional services we will provide to our members. We will be guided by 3 guiding principles; focus, simplicity and adding value to our volume and we will clearly define what market we will play in.

 

Together, we will grow for good - creating value for our Irish farming families and for our 2,400 strong, committed, and proud global team.

 

 


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