Business Manager

Date: 30-Sep-2021

Location: Leek, United Kingdom

Company: Ornua Co-operative Limited

Job Description


Job Title:                    Business Manager

Reports to:                Commercial Controller

Location:                   Ornua Foods UK Ltd, Sunnyhills Road, Leek. - Hybrid working available with this role

Salary:                        £40,000 to £47,000 per annum  (depending on experience) + £6,750 car allowance + 10% Bonus 




company background 


About Ornua

Ornua is a dairy co-operative which sells dairy products on behalf of its Member Co-ops; Ireland’s dairy processors and, in turn, Irish dairy farmers. It is Ireland’s largest exporter of Irish dairy products, exporting to 110 countries worldwide. Headquartered in Dublin, it has annualised sales of over €2.3 billion and a global team of 2,400 employees. Ornua operates from 10 business units worldwide, including 13 production facilities, and has sales and marketing teams working in-market across all four corners of the globe.  


The Group is structured across two divisions: Ornua Foods and Ornua Ingredients.


Ornua Foods is responsible for the marketing and sales of Ornua’s consumer brands including Kerrygold, Dubliner, Pilgrims Choice, Forto and BEO. Markets are served by production facilities and in-market sales and marketing teams in Africa, Asia, Germany, Ireland, the UK, the rest of Europe, the Middle East and the US.  

Ornua Ingredients is responsible for the procurement of Irish and non-Irish dairy products and for the sale of dairy ingredients to food manufacturing and foodservice customers across the world. Ornua Ingredients is also responsible for managing volatility through de-risking and trading strategies. The business is supported by production facilities in Saudi Arabia, Spain, the UK, the US and by in-market teams in Africa and the Middle East. 


Growth for Good

Ornua is the home of Irish dairy. Our cooperative ethos is at the heart of who we are and how we do business.  Our global success would not be possible without the close collaboration, care, and commitment of our 2,400 strong team.  Ornua cares about building sustainable livelihoods for all our people, who in turn care about driving sustainable profits for our co-op members and the Irish dairy farming families we proudly represent.   


Ornua 2025 is our strategic plan that will help realise our vision for growth in the next five years. It outlines what we will do well, what we will do with the profits we generate, and what additional services we will provide to our members. We will be guided by 3 guiding principles; focus, simplicity and adding value to our volume and we will clearly define what market we will play in.


Together, we will grow for good – creating value for our Irish farming families and for our 2,400 strong, committed, and proud global team.


Key Areas of Responsibility:

  • To work alongside the Commercial Controller to build a strategy and business plan which will engage our customers. To implement and monitor these plans.
  • Deliver budgeted volume and margin on allocated accounts.
  • Generate plans which will support our ambition to gain partnership status on key accounts.
  • Manage the day-to-day relationships with nominated accounts and brands, providing effective communication between relevant Ornua and customer teams.
  • Manage a retailer relationship that includes our brand and own-label portfolio, ensuring clear and distinct plans are in place for both project streams.
  • Facilitate forecasting with planning departments. Responsible for forecasting, interaction with the planning team and for the final process sign off.
  • Promotional planning – agree and implement plans through JBP’s or promotional slots with key accounts. Agree marketing spend as part of an overall plan and take responsibility for agreed activity. Analyse and report effectiveness of promotions.
  • Build and maintain strong and sustainable relationships with key customer contacts.
  • Key Stakeholders: Work as part of the wider Ornua virtual team to provide an integrated service to our customers. This encompasses areas such as Commercial Finance, Brand Marketing, Category Marketing, Technical and Supply Chain.
  • Investigate, make recommendations, and progress any agreed opportunity for the generation of new business.
  • Support the Senior Management Team in the delivery of our wider departmental objectives across all accounts.



Key requirements

  • Major 'mults' account manaagement
  • Excellent verbal and written communications skills
  • Strong numeracy skills
  • Persuasive approach with training and experience in negotiation skills


         Ideal but not essential:

  • Has experience of working with UK retailers (top 4 plus discounter and convenience sectors)
  • Has Brand and Own Label experience
  • Has dairy / chilled short shelf-life product experience - not essential 
  • Educated to degree level



Key competencies

  • INTEGRITY: Empowers teams to demonstrate integrity.
  • WORKING TOGETHER: Ensures own team effectiveness. Facilitates and leads cross-functional working.
  • COMMUNICATIVE: Applies advanced communication skills, considering impact on the audience and desired outcomes.
  • CUSTOMER FOCUS: Advocates for the customer, balances customer and business needs, and spots opportunities for growth.


Benefits:  Free Onsite Parking, 31 Days’ Holiday (rising with service), Company Contribution Pension, Subsidised Staff Canteen, Company Shop (offering discounts on products), Sports & Social Club, Staff Lottery, Discount on Bikes and Tech Scheme, Confidential Employee Assist Programme.


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