Operations Trainer

Date: 13-Jan-2022

Location: Ledbury, United Kingdom

Company: Ornua Co-operative Limited

Job Description


Job Title:                    Operations Trainer

Reports to:                Operations Manager

Location:                    Location:                   Ornua Ingredients Europe, Hazel Park, Dymock Road, Ledbury HR8 2JQ

Hours:                        Monday to Friday , 9am to 5pm  - flexibility will be required to meet with the demands of the business.  

Salary:                        £25,000 to £30,000 -  depending on experience

Benefits:                     Free Onsite Parking, Generous Annual Leave Entitlement, Pension, Company Shop (offering discounts on products),  Discount on Bikes and Tech Scheme, Confidential Employee Assist Programme.


The Role:

The focus of this role is to improve employees and suppliers Health and Safety, environmental, operational and food safety awareness. To drive engagement and to improve the learning experience and training culture on the Ornua Ledbury site. The trainer will be responsible for ensuring all operators are correctly trained against standardised methods and working practices. In addition, this role will lead on creating and maintaining SOP’s and carry out hands-on training to support the business in developing people.


The Site Trainer will support the H&S Co-ordinator in relation to safe systems of work both procedurally and face to face training, ensuring employees are observed and deemed competent minimise risk to the individual and the business. This role will liaise closely with HR and the Technical team to ensure compliance with audit requirements. The Site Trainer will assist with embedding the grading structure through assessment of employee’s skills and behaviours. Flexibility to cover these tasks will be required and this will include night shift.


Key Areas of Responsibility:

  • Design, develop and deliver training modules and refresher training to improve employees and suppliers Health and Safety, environmental, operations and food safety awareness.
  • Conduct induction training for new and existing employees and suppliers
  • Source and arrange external training as required in conjunction with site requirements.
  • To plan and roll out new training initiatives as required.
  • To monitor the completion of bi-annual Job Chats and discuss on-going training needs and PIP requirements with Site Leads and Shift Managers.
  • Liaise with Site Leads and Shift Managers to ensure that all probation paperwork is signed off as complete or that probation periods are extended, and an action plan put in place.
  • To maintain a training records system that enables the organisation to verify skills and competency levels including Electronic / Digital
  • Maintain / create SOPs for existing and new equipment with a structured SOP review system to support this.
  • Maintain a skills matrix for staff identifying key skills or shortfalls and when refresher training is required.
  • Establish an annual schedule of hands-on training with all operators through the site ensuring people are competent against their job requirements.
  • Support Departmental Managers regarding staff development - help to identify talent and potential and create appropriate development programmes.
  • Support new capital projects with new equipment, identify training requirements and procedures.
  • Support training and development for all staff using Business Systems.
  • Monitor and communicate training related Key Performance Indicators (KPI) to include monthly activity reports detailing training required and delivered.
  • Support the Health and Safety Manager with regards to administrative duties where required.
  • Work closely with other Site Trainers to facilitate the standardisation of training resources and processes.


Key Deliverables:

  • Training compliance targets.
  • Department, Functional & Personal KPIs.
  • Support the delivery of the total site training strategy.


Key Challenges:

  • Balancing Priorities / workload
  • Working on several key initiatives / activities
  • Ability to adopt effective situational training styles
  • Cultural shift and staff engagement with the people development process
  • Working across all departments
  • Working with multiple languages


KPIs tracked:

  • Compliance trained staff and signoff
  • In line with yearly Bloom objectives


Key requirements

  • Previous experience in a training role is desirable.
  • Working experience of effective training techniques.
  • Strong and effective communicator with the ability to engage and influence people
  • Experience delivering manual handling and/ or working at height training
  • Computer Literacy in Microsoft office — Excel, PowerPoint and word.
  • Good working knowledge of food production associated processes and capabilities
  • Health and Safety, Food Hygiene & Environment Awareness
  • Self-starter and ability to work on their own initiatives
  • The ability to structure and organise own work load
  • Experience of learning management systems would be advantageous.
  • Interaction with wider HR and Site Leadership Team to ensure objectives, goals, plans, measures are met.
  • Working closely with support functions, e.g. HR, Finance, Supply Chain, Technical etc


Experience / Qualifications


  • Training design and delivery skills
  • Understanding of departmental Disciplines (Quality/Technical/Engineering/Warehouse/ HR)
  • Knowledge of appropriate production processes
  • Computer Literacy in Microsoft office – Excel, PowerPoint, Word, in-house business systems, Alchemy
  • Experience of working within a FMCG/food production environment
  • Health, Safety, Food Hygiene & Environment Awareness Knowledge
  • Knowledge of appropriate equipment / machinery
  • Team / people management and leadership
  • Project Management



  • Food Hygiene Level 3
  • HACCP Level 2
  • IOSH Managing Safely Certificate
  • Train the Trainer


Key competencies


  • WORKING TOGETHER: Encourages co-operation in own team and supports cross-functional working.
  • COMMUNICATIVE: Communicates confidently, adapting style for different situations.
  • FORWARD LOOKING: Helps others to accept change, implements change, and looks ahead to anticipate change.
  • OWNERSHIP: Clarifies accountabilities, overlaps, and gaps. Helps others remain motivated through difficult times.



company background

About Ornua

Ornua is a dairy co-operative which sells dairy products on behalf of its Member Co-ops; Ireland’s dairy processors and, in turn, Irish dairy farmers. It is Ireland’s largest exporter of Irish dairy products, exporting to 110 countries worldwide. Headquartered in Dublin, it has annualised sales of over €2.3 billion and a global team of 2,400 employees. Ornua operates from 10 business units worldwide, including 13 production facilities, and has sales and marketing teams working in-market across all four corners of the globe.  


The Group is structured across two divisions: Ornua Foods and Ornua Ingredients.


Ornua Foods is responsible for the marketing and sales of Ornua’s consumer brands including Kerrygold, Dubliner, Pilgrims Choice, Forto and BEO. Markets are served by production facilities and in-market sales and marketing teams in Africa, Asia, Germany, Ireland, the UK, the rest of Europe, the Middle East and the US.  

Ornua Ingredients is responsible for the procurement of Irish and non-Irish dairy products and for the sale of dairy ingredients to food manufacturing and foodservice customers across the world. Ornua Ingredients is also responsible for managing volatility through de-risking and trading strategies. The business is supported by production facilities in Saudi Arabia, Spain, the UK, the US and by in-market teams in Africa and the Middle East. 


Growth for Good

Ornua is the home of Irish dairy. Our cooperative ethos is at the heart of who we are and how we do business.  Our global success would not be possible without the close collaboration, care, and commitment of our 2,400 strong team.  Ornua cares about building sustainable livelihoods for all our people, who in turn care about driving sustainable profits for our co-op members and the Irish dairy farming families we proudly represent.   


Ornua 2025 is our strategic plan that will help realise our vision for growth in the next five years. It outlines what we will do well, what we will do with the profits we generate, and what additional services we will provide to our members. We will be guided by 3 guiding principles; focus, simplicity and adding value to our volume and we will clearly define what market we will play in.


Together, we will grow for good – creating value for our Irish farming families and for our 2,400 strong, committed, and proud global team.



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