ERP Administrator

Job Title: ERP Administrator                     

Department: ICT

Reports to: ICT Infrastructure Manager

Location(s): Hilbert

Job Summary:

Ornua Ingredients North America’s ICT department provides a regional ICT support service to the critical Office and Production facilities across North America. The ICT Department, the Global Infrastructure team based in Dublin, Ireland, who are responsible for ensuring the highest level of performance and availability in a 24 x 7 Data Centre, Azure hosting, Microsoft 365, MS teams, Operations monitoring, hardware and software upgrades, data, and network security. 

The ICT team goal is to develop a strong knowledge based technical support team, implement technologies to support the business strategy and build supplier / customer relationships. 

This represents an excellent opportunity for a suitable candidate to support the move from Traditional to Modern technologies and broaden their skills by implementing and supporting markets leading technologies. You will work closely with the Global ICT Infrastructure Manager to develop and implement corporate infrastructure policies.  

Essential Duties and Responsibilities:

• Own incidents and carry out investigations to support the root cause analysis. 
• Liaise with support management providing feedback and updates on issues and customer escalations.
• Administer and maintain Dynamics SL 2018, Liaison Messenger, SPS eCommerce Connector.
• Montor the interface between Dynamics SL and High Jump (WMS).  

• Provide operations and project support for the Dynamis SL.
• Work with Business Units to maintain environments by upgrading to the latest version software.
• Work with Application support of project activities by installing/upgrading related ERP products and third parties on the test environments.
• Work with internal teams and 3rd party support companies. 
• Continual self-development to improve product knowledge. 

• Maintain technical documentation, installs, manuals and runbooks. 
• Ensure SLA and KPI targets are achieved.

Required Skills and Abilities:

• Knowledge of the following ERP Functions - Sales, Manufacturing, Finance, System administration, Supply Chain management. 
• Experience with Microsoft Dynamics.
• Familiar with Agile and Scrum/Kanban methodologies and practices. 
• Knowledge in software development processes, models, lifecycles, and methodologies. 

• Familiarity with Microsoft Azure cloud Services.
• Familiar with Active Directory and / or Azure Active Directory 
• Working experience of Microsoft Operating systems, Win11, Server 19/22 
• Experience supporting a 24 x 7 critical ERP environment. 

• Strong communication and interpersonal skills, including the ability to clearly communicate technical issues to a non-technical audience. 
• The ability to work to deadlines, on own initiative and out of hours as/if required in ensuring minimum business disruption. 
• Accuracy and attention to detail are both essential. 
• Strong team player, keen on contributing to & improving the team. 

Education and Experience:

• 2-3 years’ experience of ERP software technical support
• Bachelor’s degree or higher education in Computer Science or related areas 
• Experience with SQL, REST, IIS.
• Experience in Dynamics SL 2018.

Applicants must be authorized to work for ANY employer in the U.S.  We are unable to sponsor or take over sponsorship of an Employment Visa at the time.

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