Customer Service Representative

Job Title: Customer Service Representative

Function: Operations – Supply Chain

Reports to: Customer Service Manager

Location: Evanston, Il (Hybrid)

Position Type: Permanent, Exempt

Schedule:  Onsite 3 days per week, remote 2 days per week

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Ornua (meaning “new gold”) is Ireland’s largest exporter of Irish dairy products, proudly bringing the unique taste of Irish dairy to the world since 1961.

Are you a Customer Service Representative looking for the challenge of taking a mission driven organization to its next level of success?

Ornua is actively seeking a Customer Service Representative to join the Ornua Family as we continue our growth trajectory.

WHY THIS ROLE IS VALUABLE

The Customer Service Representative plays a powerful role in shaping the experience of our customers and driving the success of our iconic brands. In this position, you’ll own key customer relationships, ensure flawless order execution, and directly influence essential service metrics like On Time In Full and customer scorecards. Your problem‑solving skills, proactive communication, and ability to navigate fast‑moving challenges will make you a vital contributor to our continued double‑digit growth and exceptional customer experience—giving you the opportunity to make a visible impact every single day.

WHAT YOU WILL BRING TO THE ROLE

You bring a genuine passion for creating exceptional customer experiences and thrive in a dynamic, team‑oriented environment where your entrepreneurial spirit, energized approach, and resourceful, roll‑up‑your‑sleeves mentality help you drive meaningful impact.

At Ornua, success is not just about what you do — it’s how you do it. You demonstrate our values by seeking new ideas, making things happen, showing care for your teammates, being your authentic self, and achieving great things together.

KEY RESPONSIBILITIES

• Manage end-to-end order processing.
• Serve as primary point of contact for assigned accounts.
• Maintain OTIF and customer scorecards.
• Participate in account meetings.
• Oversee deductions and OS&D processes.

EXPERIENCE AND REQUIREMENTS

Minimum Qualifications

• 1–3 years customer service experience.
• ERP experience (Infor/M3 ideal).
• Strong communication and analytical skills.
• Authorization to work in the U.S.

Desired Qualifications

• Experience in multinational environments.
• ERP or data tool proficiency.

WHY ORNUA?

Ornua is a purpose-driven, values-led co-operative creating value for Irish dairy farming families through our global operations. With 10 business units, 16 production facilities, and in-market teams across the world, we operate through two divisions — Ornua Foods, which markets our iconic consumer brands including Kerrygold and Pilgrims Choice, and Ornua Ingredients, which provides innovative, customized dairy ingredient solutions to our customers.

• Our Values lie at the core of everything we do. Our five values encourage us to Seek and Embrace New Ideas, Make It Happen, Be Our True Selves, Show You Care, and Achieve Great Things Together.
• We invest in our people and foster a culture of continuous learning and improvement.
• Career progression opportunities, including global mobility.
• Comprehensive benefits with region-specific offerings.
• Dynamic Working policy supporting flexible hours and hybrid work options.

PAY RANGE: $49,500 - $60,500

This range represents the overall market pay rate for candidates who meet the necessary qualifications and experience requirements for this role. Actual compensation may vary based on factors such as experience, education, and performance.

TOTAL REWARDS

Total Rewards at Ornua Foods North America will include a competitive salary and annual bonus scheme. The following are a list of other benefits you can avail of: low employee contribution for Medical, Vision and Dental benefits cover; 401k; Paid Time Off; Maternity Leave (20 weeks); Parental Leave; Flexible working; Fitness Reimbursement; Charity Donation; Complimentary Kerrygold products; Free car parking and secure bicycle storage; Free healthy snacks and drinks in the office; Reward & Recognition program; Volunteering opportunities; Long Service Awards.

Would you like to make an impact? Apply today!

Ornua is an equal opportunity employer.  All qualified applicants will be provided with equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or genetic information.  Ornua is committed to providing reasonable accommodations to individuals with disabilities. If you require an accommodation to complete the application or interview process, please contact Ornua People Services at 833-450-2385 or peopleservicesus@ornua.com. 

This employer participates in E-Verify, a federal program that verifies the identity and employment eligibility of all persons hired to work in the United States. As part of the hiring process, information provided on your Form I-9 will be submitted to the E-Verify system. E-Verify compares your information to records maintained by the Department of Homeland Security and the Social Security Administration.
For more information about E-Verify, please visit www.e-verify.gov.