Supply Chain Coordinator

Date: 14-Oct-2021

Location: Dublin, Ireland

Company: Ornua Co-operative Limited


Ornua is a dairy co-operative which sells dairy products on behalf of its Member Co-ops; Ireland’s dairy processors and, in turn, Irish dairy farmers. It is Ireland’s largest exporter of Irish dairy products, exporting to 110 countries worldwide. Headquartered in Dublin, it has annualised sales of over €2.3 billion and a global team of 2,400 employees. Ornua operates from 10 business units worldwide, including 12 production facilities, and has sales and marketing teams working in-market across all four corners of the globe.


The Group is structured across two divisions: Ornua Foods and Ornua Ingredients.


Ornua Foods is responsible for the marketing and sales of Ornua’s consumer brands including Kerrygold, Dubliner, Pilgrims Choice, Forto and BEO. Markets are served by production facilities and in-market sales and marketing teams in Africa, Asia, Germany, Ireland, the UK, the rest of Europe, the Middle East and the US.


Ornua Ingredients is responsible for the procurement of Irish and non-Irish dairy products and for the sale of dairy ingredients to food manufacturing and foodservice customers across the world. Ornua Ingredients is also responsible for managing volatility through de-risking and trading strategies. The business is supported by production facilities in Saudi Arabia, Spain, the UK, the US and by in-market teams in Africa and the Middle East.


Growth for Good


Ornua is the home of Irish dairy. Our cooperative ethos is at the heart of who we are and how we do business.  Our global success would not be possible without the close collaboration, care, and commitment of our 2,400 strong team.  Ornua cares about building sustainable livelihoods for all our people, who in turn care about driving sustainable profits for our co-op members and the Irish dairy farming families we proudly represent. 


Ornua 2025 is our strategic plan that will help realise our vision for growth in the next five years. It outlines what we will do well, what we will do with the profits we generate, and what additional services we will provide to our members. We will be guided by 3 guiding principles; focus, simplicity and adding value to our volume and we will clearly define what market we will play in.


Together, we will grow for good – creating value for our Irish farming families and for our 2,400 strong, committed, and proud global team.


The Supply Chain Coordinator  is a key point of contact for ORNUA customers and will work closely with the Procurement, Technical, Demand Planning, Marketing and Sales Teams in order to service ORNUA’s customers and subsidiaries efficiently and effectively.


Key Responsbilities: 


  • Service Delivery Management
  • Co-ordinate the effective and efficient day to day movement of material through the supply chain, including but not limited to:
  • Understand the sales contract requirements applicable to your customer or 3rd party
  • Suppliers (stores / carriers / partners) and ensure that all elements of the contract applicable to Customer Service are appropriately applied.
  • Actively support internal or external customer review meetings by supplying appropriate
  • Customer related data, as and when required.
  • Act as a key point of contact for communications between the customer and ORNUA.
  • Ensure that you are recognised by the customer and within ORNUA to be an effective and integral part of the escalation path for all issues requiring escalation within ORNUA.
  • Actively establish and manage all key performance indicator metrics associated with your customers, in conjunction with internal teams.
  • Ensure complete ownership of customer issues by actively initiating remedial action when ORNUA performance falls below acceptable standards.
  • Manage and coordinate customer returns, sample orders and non-conformances, in line with customer and ORNUA expectations.
  • Build and maintain first class relationships with internal teams, customers, subsidiaries, service providers and relevant State Agencies.
  • In support of the customer’s requirements, chair and facilitate team meetings (customer and internal), as and when required.
  • Where applicable, liaise with Sales and Finance Teams on sales contracts and ensure that all letters of credit meet export requirements and when required, request amendments as necessary.
  • Liaise with the Technical Team to ensure that ‘’in spec’’ product is available for your customers.
  • Ensure all customer orders are processed on time and in accordance with order process procedures and key performance indicators.
  • Ensure customer instructions are fully complied with and work with the Export Documentation Team to achieve the delivery of timely and accurate documentation for all deliveries.
  • Where applicable, administer all relevant freight, shipping licence, certification and invoice documents associated with your customer and process.
  • Where applicable, maintain an understanding of relevant EU legislation, and ensure that administrative procedures that monitor compliance with regulations are in place. Fully support the annual leave plan within the Customer Service Team to ensure a consistent level of service to our customers is maintained. Play an active part in monitoring the performance and service provided by third party Logistics providers (storage / carriers / partners)


Experience required:

  • Knowledge and experience of ERP packages.
  • Disciplined in the execution of plans and schedules.
  • Very good communications skills, both written and verbal.
  • Strong attention to detail.
  • Analytical skills, process oriented focus.
  • Knowledge of certification and/or legalisation of documents through various governmental / local agencies.
  • Knowledge dealing with regulatory bodies eg. DAFM, RPII & Independent Inspection Agencies eg, BV and SGS.
  • Considerable deep-sea freight and letter of credit knowledge



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