WHY THIS ROLE IS VALUABLE

This is a Fixed Term Contract until December, 2025. 

The Customer Supply Chain Coordinator is a key point of contact for ORNUA customers and will work closely with the Procurement, Technical, Demand Planning, Marketing and Sales Teams to service ORNUA’s customers and subsidiaries efficiently and effectively.

KEY AREAS OF RESPONSIBILITY:

Service Delivery Management

•               Co-ordinate the effective and efficient day to day movement of material through the supply chain, including but not limited to:
• Understand the sales contract requirements applicable to your customer or 3rd party
•               Suppliers (stores / carriers / partners) and ensure that all elements of the contract applicable to Supply Chain Operations are appropriately applied.
• Actively support internal or external customer review meetings by supplying appropriate
• Customer related data, as and when required.
• Act as a key point of contact for communications between the customer and ORNUA.
•              Ensure that you are recognised by the customer and within ORNUA to be an effective and integral part of the escalation path for all issues requiring escalation within ORNUA.
•              Actively establish and manage all key performance indicator metrics associated with your customers, in conjunction with internal teams.
•              Ensure complete ownership of customer issues by actively initiating remedial action when ORNUA performance falls below acceptable standards.
•              Manage and coordinate customer returns, sample orders and non-conformances, in line with customer and ORNUA expectations.
•             Build and maintain first class relationships with internal teams, customers, subsidiaries, service providers and relevant State Agencies.
•              In support of the customer’s requirements, chair and facilitate team meetings (customer and internal), as and when required.
•              Where applicable, liaise with Sales and Finance Teams on sales contracts and ensure that all letters of credit meet export requirements and when required, request amendments as necessary.
•              Liaise with the Technical Team to ensure that ‘’in spec’’ product is available for your customers.
•              Ensure all customer orders are processed on time and in accordance with order process procedures and key performance indicators.
•              Ensure customer instructions are fully complied with and work with the Export Documentation Team to achieve the delivery of timely and accurate documentation for all deliveries.
•              Where applicable, administer all relevant freight, shipping licence, certification and invoice documents associated with your customer and process.
•              Where applicable, maintain an understanding of relevant EU legislation, and ensure that administrative procedures that monitor compliance with regulations are in place. Fully support the annual leave plan within the Supply Chain Operations Team to ensure a consistent level of service to our customers is maintained. Play an active part in monitoring the performance and service provided by third party Logistics providers (storage / carriers / partners)

KEY REQUIREMENTS:

• Knowledge and experience of ERP packages.
• Disciplined in the execution of plans and schedules.
•  Very good communications skills, both written and verbal.
• Strong attention to detail.
• Analytical skills, process oriented focus.
•            Knowledge of certification and/or legalisation of documents through various governmental / local agencies.
•            Knowledge dealing with regulatory bodies eg. DAFM, RPII & Independent Inspection Agencies eg, BV and SGS 
•                Considerable deep-sea freight and letter of credit knowledge

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