Supplier Assurance Manager

Date: 02-Oct-2021

Location: Dublin, Ireland

Company: Ornua Co-operative Limited

Ornua is a dairy co-operative which sells dairy products on behalf of its members, Ireland’s dairy processors and, in turn, the Irish dairy farmer. Ornua is Ireland’s largest exporter of Irish dairy products, exporting to 110 countries worldwide. Headquartered in Dublin, it has annualised sales of €2.3 billion and has a strong global team of over 2,400 employees. It operates from 10 business units worldwide, including 12 production facilities, and has sales and marketing teams working in-market across all strategically important markets.


The Group is comprised of two divisions: Ornua Foods  and Ornua Ingredients.


 Ornua Foods is responsible for the marketing and sales of Ornua’s consumer brands, including Kerrygold, Dubliner, Pilgrims Choice, Kerrygold Avantage, Forto and BEO. Markets are served by production facilities and in-market sales and marketing teams in Africa, Asia, Germany, Ireland, the UK, the rest of Europe, the Middle East and the US.


Ornua Ingredients is responsible for the procurement of Irish and non-Irish dairy products and for the sale of dairy ingredients to food manufacturing and foodservice customers. Ornua Ingredients is supported by production facilities in Saudi Arabia, Spain, the UK, the US, and by in-market teams in Africa and the Middle East.


The Supplier Assurance Manager’s core role is to provide Ornua Cooperative Ltd with a professional ‘best in class’ supplier assurance system. The Supplier Assurance Manager will have responsibility for the monitoring of the Supply chain from a food safety and quality perspective through regular review and a risk-based audit programme.


The role involves risk assessing all Suppliers / Service Providers, maintaining visibility of Suppliers / Service providers approval & reassessing risk as required. The incumbent will be responsible for developing and maintaining standards and codes of practice to align with Ornua requirements.


The incumbent will have responsibility for developing, monitoring, and maintaining VACCP & TACCP, driving food safety and transparency in the supply chain through identification and control of perceived threats and vulnerabilities.


The role involves maintaining close working relationships with Ornua Co-op’s Procurement, Trading, Ingredient and Consumer Foods divisions as well as warehouses, transport companies, manufacturers, subsidiaries, 3rd party suppliers/packers to the business and distributors to drive continuous improvement and corrective action. The role will involve driving and participating in continuous improvement projects across the supply chain.


The Supplier Assurance Manager will be expected to work closely with the Technical Inspectors / Technical Manager to resolve key issues and to provide cover for the Technical Manager as required.


The role requires the incumbent to maintain awareness of any changes to legislation, as relevant, to ensure all Ornua’s products and service providers meet legislative requirements.

The role will involve travel as this is a requirement of certain aspects of supplier and customer interactions.


Key Areas of Responsibility:


  1. To risk assess, monitor, and audit Suppliers/ Packers to ensure all product procured by Ornua Co-op is at all times produced in a safe manner and meets the standards laid down by legislation, due diligence, market, customer and Ornua own requirements.


  1. To risk assess, monitor, and audit Warehouses and Transport companies/ Distributors as required to ensure Ornua Co-op is at all times stored and handled in a safe manner and the standards laid down by legislation, due diligence, market, customer and Ornua own requirements are being met.


  1. To monitor Suppliers/ Service providers for adherence to Origin of Milk/ Ingredients procedures/ Codes of Practice.


  1. To continually risk assess Suppliers, Co-packers, Service Providers & Distributors and maintain an approved Supplier /Co-packer /Service Provider list and associated audit matrix and to support the business as required in auditing of New Co-packers /Suppliers / Service Providers.



  1. To drive continuous improvement with Suppliers/ Co-packers / Service Providers to Ornua through:
    • Sharing of Key learnings from audits / KPI’s.
    • Driving Corrective Action with Suppliers/ Co-packers / Service Providers.
    • Development of Approval and monitoring procedures and policies.
    • Trending of issues & working with cross functional teams to drive change.


  1. To work closely with all internal teams to maintain a safe and transparent Supply Chain which ensures Ornua Co-op product reaches the customer in a safe condition, meetings all legislative, due diligence, market, and customer requirements.


  1. To support the international Supply chain through:
    • Working with the International Sales Teams to identify distributors / service providers which require review / approval.
    • Co-ordinating Codes of Practice rollout to distributors / international service providers.


  1. Develop and maintain visibility of the vulnerabilities and threats within the Supply Chain through gap analysis and development of a VACCP/TACCP for the Supply Chain.


  1. To maintain the FSMA programme in conjunction with internal teams and US colleagues.


  1. To support the Technical team / Cross functional teams as required in the resolution of key non-conformances and Supply chain issues.


  1. To have a good working knowledge of legislation relevant to the manufacture, storage, and handling of Ornua product categories, including monitoring of any changes to this legislation during audits to ensure that all Ornua products meet legislative and legal requirements.


  1. To develop and maintain good relationships with Ornua suppliers, service providers and co-packers and to, at all time’s represent Ornua to the highest level in all interactions.
  2. To perform any other appropriate duties from time to time.



Key Requirements & Attributes:

  • 5 years’ plus with of all aspects of Technical/Quality Assurance, ideally dairy however food or beverage may be considered.
  • A third level qualification in a technical / food science discipline.
  • A qualification in Quality Systems Auditing.
  • Experience in the development and use of Supplier Management Documentation.
  • Strength of knowledge in the areas of;
    • Food Safety HACCP
    • Dairy Industry
    • FSMA
  • Strong business results focus and drive to achieve results in a friendly manner but at the same time maintain quality and standards.
  • Enjoy challenging situations and be a problem solver, disciplined in collecting information, ascertaining root cause of issues, and identifying and developing practical solutions.
  • Have a detailed approach towards task completion with decisive and timely decision making necessary.
  • An assertive, but not an aggressive style is a requirement.
  • Ability to mentor, coach, and support those who require development in their area of competence, building morale and personal esteem.
  • Create a positive and innovative atmosphere which encourages individuals to commit to the task in hand. Pro-active and possesses a "can do" mentality.
  • Strong communication, interpersonal, organisational, and administrative skills.
  • Flexible and committed attitude with the ability to display initiative.
  • The ability to work well individually and integrate well with the Operations team.
  • IT literate with strong Word, Excel and database skills, Foods Connected & M3 ideal.
  • Flexibility to travel and work outside office hours.
  • Ability to work to deadlines and work under pressure.




Desired behaviours:

  • Customer Focus - Attentive to the needs of Customer and ability to respond to the needs of a Global Customer base in a regulated industry. Ability to work in partnership with Technical department partners including internal Stakeholders, Suppliers/ Service Providers and Co-packers to achieve a mutually successful outcome.
  • Team Focus – Works in collaboration with Cross Functional Teams to deliver team goals.
  • Excellence – Take pride in our company and products and deliver excellence in terms of our service and products.
  • Ownership & Accountability – Take ownership of the problem and look for solutions.
  • Change & Innovation – Embrace change and look at innovative ways of adapting to the environment. A core principle of this will be to promote a culture of Continuous Improvement with Suppliers / Packers and Service providers
  • Effectiveness – Understand the Role of Ornua and exercise sound judgement in decision making.






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