Retail Support Coordinator

Date: 27-Nov-2022

Location: Dublin, Ireland

Company: Ornua Co-operative Limited

Ornua is a dairy co-operative which sells dairy products on behalf of its Members, Ireland’s dairy processors and, in turn, Irish dairy farmers.  It is Ireland’s largest exporter of Irish dairy products, exporting to 110 countries worldwide.  Headquartered in Dublin, it has annualised sales of over €2.3 billion and a global team of 2,850 employees.  Ornua operates from 10 business units worldwide, including 16 production facilities, and has sales and marketing teams working in-market across all four corners of the globe.

The Group is structured across two divisions: Ornua Foods and Ornua Ingredients.

Ornua Foods is responsible for the marketing and sales of Ornua’s consumer brands including Kerrygold, Dubliner, Pilgrims Choice, Kerrygold, Avantage, Forto, and BEO.  Markets are served by production facilities and in-market sales and marketing teams in Africa, Asia, Germany, Ireland, the UK, the rest of Europe, the Middle East, and the US.

Ornua Ingredients is responsible for the procurement of Irish and non-Irish dairy products and for the sale of dairy ingredients to food manufacturing and foodservice customers across the world.  Ornua Ingredients is also responsible for managing volatility through de-risking and trading strategies. The business is supported by production facilities in Saudi Arabia, Spain, the UK, the US and by in-market teams in Africa and the Middle East.


Ornua’s Values

At Ornua, our Values guide us as we work together and care for each other to achieve great things. Our five values, and their underlying behaviours, encourage us to Seek and Embrace New Ideas, Make It Happen, Be Our True Selves, Show You Care and Achieve Great Things Together.


Dynamic Working

Ornua have a Dynamic Working policy in place which facilitates flexible hours and hybrid working.



The Role:


To be the conduit between the Customer, Account Management teams and Supply Chain / Operations, in order to deliver outstanding service to Ornua customers. Be the primary customer contact for all Supply Chain initiatives and issues and ensure a robust supply chain is developed to meet the on-going and future needs of the customer. Employ effective CRM techniques to ensure that internal and external customer requirements are met or exceeded.


Key Responsibilities:


  • Key customer contact and liaison for all Ornua Foods / Customer supply chain activities.
  • Coordination of Supply Chain, Operations, Customers and BM’s to achieve business KPIs.
  • Custodian and proactive management of the order management process from receipt through to invoicing.
  • Timely and effective engagement with all key stakeholders - BM's, Customers, Supply Chain and Operations on all Supply Chain initiatives.
  • Timely and effective communication with all key stakeholders on order progress and completion.
  • Drive the Continuous Improvement agenda through the Customer Supply Chain.


Key Tasks:


  • Seek improvement in all aspects of the supply chain
  • Facilitate effective change and improvements through influence of key stake holders (internal and external) to benefit the business, customers and shareholders alike.
  • Regular review with Customer/BM's on key supply chain performance areas (service level, forecasts, stock holding)
  • The planning and organising of both their own time, resources and workload and also the time, resources and workload of the team in the most efficient and cost effective manner
  • Keeping the business informed of any supply related issues – customer communication
  • Record, report and review Customer Service Levels (CSL’s)
  • Maintain relevant departmental data in all systems


Other Duties

  • To be aware of and adhere to all Company policies and procedures
  • To undertake any other associated duties which my occasionally arise



Experience / Qualifications:


  • Minimum 3 years’ experience in a FMCG environment working with retailers 
  • Strong influencing and communication skills
  • Strong presentation skills
  • Competent in the use of Excel and Word
  • Proven ability to work in a team
  • Experienced knowledge of EDI ordering systems






















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