Date: 12-Oct-2021

Location: Dublin, Ireland

Company: Ornua Co-operative Limited



Ornua is a dairy co-operative which sells dairy products on behalf of its members, Ireland’s dairy processors and, in turn, the Irish dairy farmer. Ornua is Ireland’s largest exporter of Irish dairy products, exporting to 110 countries worldwide. Headquartered in Dublin, it has annualised sales of €2.3 billion and has a strong global team of over 2,400 employees. It operates from 10 business units worldwide, including 12 production facilities, and has sales and marketing teams working in-market across all strategically important markets.


The Group is comprised of two divisions: Ornua Foods  and Ornua Ingredients.


Ornua Foods is responsible for the marketing and sales of Ornua’s consumer brands, including Kerrygold, Dubliner, Pilgrims Choice, Kerrygold Avantage, Forto and BEO. Markets are served by production facilities and in-market sales and marketing teams in Africa, Asia, Germany, Ireland, the UK, the rest of Europe, the Middle East and the US.


Ornua Ingredients is responsible for the procurement of Irish and non-Irish dairy products and for the sale of dairy ingredients to food manufacturing and foodservice customers. Ornua Ingredients is supported by production facilities in Saudi Arabia, Spain, the UK, the US, and by in-market teams in Africa and the Middle East.


Growth for Good


Ornua is the home of Irish dairy. Our cooperative ethos is at the heart of who we are and how we do business. Our global success would not be possible without the close collaboration, care, and commitment of our 2,400 strong team. Ornua cares about building sustainable livelihoods for all our people, who in turn care about driving sustainable profits for our co-op members and the Irish dairy farming families we proudly represent.


Ornua 2025 is our strategic plan that will help realise our vision for growth in the next five years. It outlines what we will do well, what we will do with the profits we generate, and what additional services we will provide to our members. We will be guided by 3 guiding principles; focus, simplicity and adding value to our volume and we will clearly define what market we will play in.


Together, we will grow for good - creating value for our Irish farming families and for our 2,400 strong, committed, and proud global team.


Ornua is seeking a proactive, proficient and experienced Receptionist to oversee the Reception function of its Dublin Office.


Key Responsibilities:


  • Ensure the smooth and efficient running of the Ornua Dublin reception desk across all its duties and functions, as a key touchpoint of Ornua’s global head office.
  • Greet and sign in all onsite visitors, liaising with their hosts on arrival.
  • Answer all incoming calls, transferring to the correct department accordingly.
  • Monitor Reception, Consumer Foods, and Communications email accounts, managing all queries in a timely and efficient manner.
  • Act as a key contact for all courier bookings, including the coordination of important Customer Service and Legal documentation, and the management of all related queries.
  • Report into the Marketing and Events Manager, updating on ongoing projects and issues on a weekly basis.
  • Work closely with the Communications Team Administrator, ensuring a robust handover of all relevant information prior to lunchtime and annual leave Reception cover.
  • Provide ad hoc assistance and support to the wider Communications Team.
  • Liaise with the Executive Assistant team on a weekly basis regarding important onsite meetings and visiting senior stakeholders.
  • Maintain office security by managing access via the reception desk, monitoring the Reception logbook, issuing visitor badges, etc.
  • Act as a key point of contact for Ornua’s Covid-19 Business Continuity and Return to Office policies, ensuring the smooth running of all onsite safety protocols and procedures.
  • Collaborate with the Facilities team on an ad hoc basis on any office-related requirements.
  • Accept, log and coordinate all incoming post.
  • Provide support on an ad hoc basis in accepting deliveries for the ICT, Technical, Facilities and Customer Service teams.
  • Coordinate the booking of meeting rooms as required
  • Coordinate the booking of taxis for all employees as required.
  • Undertake regular Crisis and Issues Management training, acting as a key point of contact for the Communications Team and for the business in such an instance.
  • Ensure the Reception desk and lobby area are presentable, tidy, and clutter-free at all times.
  • Manage any ad hoc Reception queries and request as required.


Key Requirements


  • Strong knowledge of the Irish dairy industry and passionate about Irish food.
  • Working in a busy and people-focussed environment, this role will require a strong ability to build positive relationships with employees, external visitors, suppliers, senior stakeholders, and senior leadership.
  • A competent and empathetic communicator with an ability to negotiate, influence and build relationships.
  • Proven record of managing and well-run and self-contained reception function.
  • A proactive and energetic self-starter with an ability to work under own initiative with minimal supervision.
  • Solutions oriented, motivated to solve problems with a positive attitude
  • Passionate about customer service, working with stakeholders to meet their needs and resolve their queries as a key support function for the Dublin business.
  • Excellent organisational skills with shrewd attention to detail.
  • Proficient in multi-tasking, adept at coordinating multiple priority requests simultaneously.
  • Polished and professional, working with efficiency and with discretion as required.



Ornua Core Competencies:


  • Customer Focus: Gives high priority to customer needs and delivers to their standards.
  • Integrity: Values integrity and humility and demonstrates them in own behaviour.
  • Communicative: Communicates openly and clearly.
  • Working Together: Is supportive, co-operative and inclusive. 

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