WHY THIS ROLE IS VALUABLE

Ornua is seeking a proactive, proficient and experienced Receptionist to oversee the reception function of its Dublin Office. 

KEY AREAS OF RESPONSIBILITY:

• Ensure the smooth and efficient running of the Ornua Dublin reception desk across all its duties and functions, as a key touchpoint of Ornua’s global head office.  
• Greet and sign in all onsite visitors, liaising with their hosts on arrival. 
• Answer all incoming calls, transferring to the correct department accordingly. 
• Monitor Reception and Consumer Foods email accounts, managing all queries in a timely and efficient manner. 
• Act as a key contact for all courier bookings, including the coordination of important Customer Service and Legal documentation, and the management of all related queries. 
• Report into the Facilities Manager, updating on ongoing projects and issues on a weekly basis. 
• Provide ad hoc assistance and support to the wider Facilities team. 
• Liaise with the Executive Assistant team on a weekly basis regarding important onsite meetings and visiting senior stakeholders. 
• Maintain office security by managing access via the reception desk, monitoring the Reception logbook, issuing visitor badges, etc. 
• Accept, log and coordinate all incoming post. 
• Provide support on an ad hoc basis in accepting deliveries for the ICT, Technical and Customer Service teams. 
• Coordinate the booking of meeting rooms as required 
• Coordinate the booking of taxis for all employees as required. 
• Undertake regular Crisis and Issues Management training, acting as a key point of contact the Facilities team. 
• Ensure the Reception desk and lobby area are presentable, tidy, and clutter-free at all times. 
• Manage any ad hoc Reception queries and requests as required. 

Health and Safety  

• Act as a fire warden  

• Training in First aid  

• Fire warden / first aiders lists to be updated as required  

• Act as a member of the staff health and safety committee  

• Assist in the coordination of H&S meetings while  

• Providing admin support to the Health and safety manger  
• Provide general Facilities dept admin support – while also offering admin support to the  Leaders of the Operational risk section  
• Invoice processing support  
• Team absence cover for facilities team members  

• General admin duties – word processing, office notifications . 

• Aid in Coordinating planning and/or scheduling of meetings and events 

• Provide administrative support to ensure efficient office operation 

• Assist in the Management of calendars for senior staff, including making travel arrangements 
• Arrangements for our board members – as a point of contact for all requirements (parking /access etc.) ensuring all requirements are forwarded appropriately – following up to ensure completion. 
• Ensure all car parking arrangement are complete for board meetings  
• Follow up with all requirements whether with facilities, ICT or canteen  

• Act as a point of contact for all board members – Access / greeting  

• Coordinate and follow up with the relevant PA’s  

KEY REQUIREMENTS:

• Strong knowledge of the Irish dairy industry and passionate about Irish food. 
• Working in a busy and people-focussed environment, this role will require a strong ability to build positive relationships with employees, external visitors, suppliers, senior stakeholders, and senior leadership. 
• A competent and empathetic communicator with an ability to negotiate, influence and build relationships. 
• Proven record of managing and well-run and self-contained reception function. 
• A proactive and energetic self-starter with an ability to work under own initiative with minimal supervision. 
• Solutions oriented, motivated to solve problems with a positive attitude 
• Passionate about customer service, working with stakeholders to meet their needs and resolve their queries as a key support function for the Dublin business. 
• Excellent organisational skills with shrewd attention to detail. 
• Proficient in multi-tasking, adept at coordinating multiple priority requests simultaneously 
• Polished and professional, working with efficiency and with discretion as required