Receptionist

_____________________________________________________________________

Ornua is a leading dairy co-operative which sells premium dairy products globally on behalf of its Member Co-operatives, Ireland’s dairy processors and, in turn, Irish dairy farmers. 

Ornua has revenues of €3.4 billion and is supported by a global team of approximately 2,800 employees. The Group operates as a commercial organisation across 10 business units, including 12 production facilities located in Europe, North America, the Middle East and Africa. 

The commercial organisation is responsible for the marketing and sales of Ornua’s consumer brands including Ireland’s most successful food export: Kerrygold. Consumer markets are served by production facilities in Ireland, Germany and the UK and by in-market Sales & Marketing Teams in Asia, Germany, Ireland, MEA, Poland, Spain, rest of Europe and North and Latin America. 

It also manages the procurement of Irish and non-Irish dairy products, the sale of dairy ingredients to food manufacturing and foodservice customers globally, and the implementation of de-risking and trading strategies to manage market volatility. These activities are supported by production facilities and in-market teams in Europe, North America, the Middle East and Africa. 

The Role

Ornua is seeking a proactive, proficient and experienced Receptionist to oversee the reception function of its Dublin Office. 

Key Areas of Responsibility:

• Ensure the smooth and efficient running of the Ornua Dublin reception desk across all its duties and functions, as a key touchpoint of Ornua’s global head office.  
• Providing Executive Assistant administrative support to the Managing Director of Ornua Dairy Ingredients.
• Greet and sign in all onsite visitors, liaising with their hosts on arrival. 
• Answer all incoming calls, transferring to the correct department accordingly. 
• Monitor Reception and Consumer Foods email accounts, managing all queries in a timely and efficient manner. 
• Act as a key contact for all courier bookings, including the coordination of important Customer Service and Legal documentation, and the management of all related queries. 
• Report into the Facilities Manager, updating on ongoing projects and issues on a weekly basis. 
• Provide ad hoc assistance and support to the wider Facilities team. 
• Liaise with the Executive Assistant team on a weekly basis regarding important onsite meetings and visiting senior stakeholders. 
• Maintain office security by managing access via the reception desk, monitoring the Reception logbook, issuing visitor badges, etc. 
• Accept, log and coordinate all incoming post. 
• Provide support on an ad hoc basis in accepting deliveries for the ICT, Technical and Customer Service teams. 
• Coordinate the booking of meeting rooms as required 
• Coordinate the booking of taxis for all employees as required. 
• Undertake regular Crisis and Issues Management training, acting as a key point of contact the Facilities team. 
• Ensure the Reception desk and lobby area are presentable, tidy, and clutter-free at all times. 
• Manage any ad hoc Reception queries and requests as required. 

Health and Safety  

• Act as a fire warden  
• Training in First aid  
• Fire warden / first aiders lists to be updated as required  
• Act as a member of the staff health and safety committee  
• Assist in the coordination of H&S meetings while  
• Providing admin support to the Health and safety manger  
• Provide general Facilities dept admin support – while also offering admin support to the  Leaders of the Operational risk section  
• Invoice processing support  
• Team absence cover for facilities team members  
• General admin duties – word processing, office notifications . 
• Aid in Coordinating planning and/or scheduling of meetings and events 
• Provide administrative support to ensure efficient office operation 
• Assist in the Management of calendars for senior staff, including making travel arrangements 
• Arrangements for our board members – as a point of contact for all requirements (parking /access etc.) ensuring all requirements are forwarded appropriately – following up to ensure completion. 
• Ensure all car parking arrangement are complete for board meetings  
• Follow up with all requirements whether with facilities, ICT or canteen  
• Act as a point of contact for all board members – Access / greeting  
• Coordinate and follow up with the relevant PA’s  

Key Requirements

• Strong knowledge of the Irish dairy industry and passionate about Irish food. 
• Working in a busy and people-focussed environment, this role will require a strong ability to build positive relationships with employees, external visitors, suppliers, senior stakeholders, and senior leadership. 
• A competent and empathetic communicator with an ability to negotiate, influence and build relationships. 
• Proven record of managing and well-run and self-contained reception function. 
• A proactive and energetic self-starter with an ability to work under own initiative with minimal supervision. 
• Solutions oriented, motivated to solve problems with a positive attitude 
• Passionate about customer service, working with stakeholders to meet their needs and resolve their queries as a key support function for the Dublin business. 
• Excellent organisational skills with shrewd attention to detail. 
• Proficient in multi-tasking, adept at coordinating multiple priority requests simultaneously 
• Polished and professional, working with efficiency and with discretion as required 

Closing date: 30 April 2026

Benefits:

Bonus

Pension

Discounted canteen

Free food fridays