ICT M3 System Administrator

Date: 12-Jan-2023

Location: Dublin, Ireland

Company: Ornua Co-operative Limited


Ornua’s ICT department in Dublin provides a centralized ICT service to group companies in Europe, Africa, Middle East, China and America. Part of the ICT Department, the Global Infrastructure team is responsible for ensuring the highest level of performance and availability in a 24 x 7 datacenter, Azure hosting, Office 365, Skype UC, Operations monitoring, hardware and software upgrades, data and network security. 


The infrastructure team goal is to develop a strong knowledge based technical support team, implement technologies to support the business strategy and build supplier / customer relationships. 


This represents an excellent opportunity for a suitable candidate to support the move from Traditional to Modern technologies and broaden their skills by implementing and supporting markets leading technologies. You will report directly to the Senior Infor M3 Support Lead and a dotted line to the Regional Infrastructure Manager


Key Areas of Responsibility: 


  • Own incidents and carry out investigations to support the root cause analysis 
  • Work with M3 Application team to monitor the queue for defects 
  • Liaise with support management providing feedback and updates on issues and customer escalations 
  • Administer and maintain Infor M3 system and Life Cycle Manager 
  • Administer and maintain Infor OS and the ION Grid
  • On-call cover for production down incidents 
  • Provide operations and project support for the M3 on-premises and cloud
  • Support project activities by installing/upgrading M3 products and 3rd party integrations on Test and Production
  • Work with other internal IT teams and 3rd party support companies 
  • Continual self-development to improve product knowledge 
  • Maintain technical documentation, installs, manuals and runbooks 
  • Ensure SLA and KPI targets are achieved 





Key Requirements: 

  • 2-3 years’ experience of ERP M3 13.x software technical support 
  • Bachelor’s degree or higher education in Computer Science or related areas 
  • Experience with REST, SQL, IIS 
  • Knowledge of the following Infor M3 areas - Sales, Manufacturing, Finance, System administration, Supply Chain management, Operations 
  • Experience with OpenText StreamServe Design Center, Control Center 
  • Familiar with Cloud Computing and Distributed Systems 
  • Familiar with Agile and Scrum/Kanban methodologies and practices 
  • Knowledge in software development processes, models, lifecycles, and methodologies. 
  • Skilled in Microsoft Azure cloud services design, deployment, management, security, and audit 
  • Familiar with Active Directory and / or Azure Active Directory 
  • Working experience of Microsoft Operating systems, Win10, Server 2012/16/19 
  • Experience supporting a 24 x 7 critical ERP environment 
  • Strong communication and interpersonal skills, including the ability to clearly communicate technical issues to a non-technical audience 
  • The ability to work to deadlines, on own initiative and out of hours as/if required in ensuring minimum business disruption. 
  • Accuracy and attention to detail are both essential 
  • Strong team player, keen on contributing to & improving the team 



  • Experience in Infor OS, ION Desk and ION Grid Administration, ION Workflow and other IOS integrated products
  • Experienced in any of the extension applications such as Graphical Lot Tracker, Demand Planner, Inventory Planning Workbench, Scheduling WorkBench, Warehouse Mobility
  • Completed Infor training in relevant areas



Considered Advantageous Certs: 

  • M3 Administrator v13.3 
  • Microsoft Azure Administrator 
  • ITIL Foundation