CRM Analyst

Date: 05-May-2021

Location: Dublin, Ireland

Company: Ornua Co-operative Limited


Ornua – The Home of Irish Dairy and KERRYGOLD, is an agri-food commercial co-operative. Headquartered in Dublin, Ornua is Ireland’s largest exporter of Irish dairy products, exporting to over 110 countries worldwide. It operates from 20 business units worldwide and has sales and marketing teams working in-market across all four corners of the globe. 


Headquartered in Dublin, Ornua exports to over 110 countries with annualised sales of circa €2 billion. Operating from 19 subsidiaries worldwide and employing over 2,000 staff, Ornua has sales and marketing teams working in-market across all four corners of the globe from Algiers to Beijing to Lagos and LA.


At Ornua, we Grow Together by investing in the development of our people and providing great people leadership for all. We Achieve Together through valuing collaboration, innovation and diversity and by empowering our people to make decisions. We Belong Together by staying true to our co-operative roots, valuing each other's individual differences and remaining humble in our interactions with each other and our customers.


We want to find people that understand and work with heart, with thought with vision, with drive – Ornua’s core values. 




The CRM Analyst is a key position within the Global Information Communications and Technology (ICT) team. You will engage with business leads and business analysts to develop an understanding of CRM business requirements. You will support business engagement, training, enhancements, documentation for our CRM solutions. You will also engage and support the CRM technical team. 




The Global ICT team has experienced dynamic growth over the last number of years. Within team, we have individuals of all tenors - from graduates to team members with 20 years' service in Ornua. This team interacts with all aspects of the business. This role is a brilliant opportunity to gain valuable insights into the inner workings of a global dairy business as we are the largest exporter of Irish dairy produce!




  • Support the delivery of projects through their entire project lifecycle, including gathering of business requirements
  • Develop excellent working relationships with the business and ICT Global teams.
  • Collaborating with the technical team on solution design, test plan design and coordination of testing with end users and post implementation support.
  • Keep up to date with new Salesforce CRM features and functionality and providing recommendations for process improvements.
  • Training delivery to business process teams.
  • Creating and maintaining documentation on processes, policies and help related materials for users.




  • Bachelor's or master's degree in business, computer science, engineering, information systems or a related field.
  • Technical aptitude and some experience as an IT systems or business analyst is desirable. 
  • Any experience with Salesforce CRM application, including Sales Cloud, Service Cloud, Administrative functions and Reports & Dashboards
  • Any experience with other business applications, for example ERP (e.g. Infor M3),  BI (e.g. Power BI) etc. is an advantage.
  • Strong analytical skills, good attention to detail and the ability to demonstrate creative solutions.
  • Good Project Management skills and experience applying Project methodologies desirable.
  • Strong interpersonal and stakeholder relationship management skills.
  • Languages: Fluency in English; secondary language is preferable but not required
  • WORKING TOGETHER: Good team player who ensures own team effectiveness, facilitates and leads cross-functional working with Global ICT team, business users and business management.
  • OWNERSHIP: Highly motivated and dynamic – ability to work to deadlines and deliver quality work.
  • COMMUNICATIVE: Strong communication skills, considering impact on the audience and desired outcomes. Ability to present and discuss business or technical information in a way that establishes rapport, persuades others and gains understanding. 

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