ICT Business Engagement Analyst

Date: 19-Jan-2023

Location: Dublin, Ireland

Company: Ornua Co-operative Limited


Ornua is a dairy co-operative which sells dairy products on behalf of its Members, Ireland’s dairy processors and, in turn, Irish dairy farmers.  It is Ireland’s largest exporter of Irish dairy products, exporting to 110 countries worldwide.  Headquartered in Dublin, it has annualised sales of over €2.5 billion and a global team of 2,850 employees.  Ornua operates from 10 business units worldwide, including 16 production facilities, and has sales and marketing teams working in-market across all four corners of the globe.

The Group is structured across two divisions: Ornua Foods and Ornua Ingredients.

Ornua Foods is responsible for the marketing and sales of Ornua’s consumer brands including, Dubliner, Pilgrims Choice, Kerrygold, Avantage, Forto, and BEO.  Markets are served by production facilities and in-market sales and marketing teams in Africa, Asia, Germany, Ireland, the UK, the rest of Europe, the Middle East, and the US.

Ornua Ingredients is responsible for the procurement of Irish and non-Irish dairy products and for the sale of dairy ingredients to food manufacturing and foodservice customers across the world.  Ornua Ingredients is also responsible for managing volatility through de-risking and trading strategies. The business is supported by production facilities in Saudi Arabia, Spain, the UK, the US and by in-market teams in Africa and the Middle East.


Ornua’s Values

At Ornua, our Values guide us as we work together and care for each other to achieve great things. Our five values, and their underlying behaviours, encourage us to Seek and Embrace New Ideas, Make It Happen, Be Our True Selves, Show You Care and Achieve Great Things Together.


Dynamic Working

Ornua have a Dynamic Working policy in place which facilitates flexible hours and hybrid working.


The role:


We require an experienced ERP analyst to join our existing team to fulfil the role of an ICT Business Engagement Analyst. This role will be based out of the Ornua corporate head office in Dublin. This role will be key in supporting the Ornua business on a day-to-day basis while embedding new ways of working across process, people and enabling technologies.


Working closely with business super users and the Business Transformation Programme (Evolve), the successful candidate will need to be self-motivated, have excellent interpersonal, technical and analytical skills.  


A key requirement of this role will be demonstrable experience in combining a business process approach with knowledge of ERP systems and other technology enablement. 



Key Areas of Responsibility:


  • Develop and maintain strong business partner relationships, balancing the specific needs of the business whilst being cognisant of the global ways of working
  • Provide ongoing support and overall guidance to the business to embed new ways of working relating to process, people and technology
  • Work closely with business super users to scope, log and triage any incidents as they arise.
  • Evaluate and identify system, process, or capability gaps within your location.
  • Resolve issues where possible as part of Tier 1 support and provide escalations to internal Tier 2 and Tier 3 support where appropriate
  • Establish appropriate plans to address / resolve incidents / issues within appropriate time frames
  • Manage the pipeline and portfolio of requests for your business location. Ensure relevant stakeholders are kept updated on progress and set expectations for delivery.
  • Provide ongoing engagement with business Super Users and key Stakeholders by providing regular communication and progress updates
  • Work In partnership with the Super User community to oversee ongoing regression testing.
  • Support the delivery of enhancements defined within the Evolve Transformation Programme release schedule
  • Apply project management methodologies to support projects as required
  • Identify and recommend improvements to existing processes based on industry best practices and current technology trends


Key requirements


  • 5 years minimum working knowledge / experience of ERP systems. Experience with Infor M3 will be an advantage
  • Education at degree level with proven relevant IT experience
  • An understanding of broad functional business processes and their technology enablement across a broad range of technologies
  • Demonstrable Project Management experience over a broad range of projects
  • Analytical ability to comprehend and understand business Process and ICT issues
  • Ability to quickly draw conclusions and solve problems
  • IT business analyst experience supporting ERP systems and other technologies
  • Experience of ERP implementation / consolidation or being part of a team to introduce new process and enabling technology
  • A track record of building successful relationships with business management through effective communication at all levels.














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