Head of HR Central Services

Date: 22-Jun-2019

Location: Dublin, Ireland

Company: Ornua Co-operative Limited

Ornua, the home of Irish dairy, is an agri-food commercial co-operative which markets and sells dairy products on behalf of its members - Ireland’s dairy processors - and in turn the Irish dairy farmer. Ornua is Ireland’s largest exporter of Irish dairy products. 

Headquartered in Dublin, Ornua exports to over 110 countries with annualised sales of circa €2 billion. Operating from 19 subsidiaries worldwide and employing over 2,000 staff, Ornua has sales and marketing teams working in-market across all four corners of the globe from Algiers to Beijing to Lagos and LA. 

The business is structured across two core platforms; Ornua Foods and Ornua Ingredients. Ornua owns the iconic Kerrygold brand, as well as the Pilgrims Choice, Dubliner, Forto and BEO Milk Powder brands. Ornua supplies superior quality dairy ingredients to leading global food manufacturers from some of the world’s most technically advanced manufacturing and prepacking facilities located in Africa, China, Ireland, Germany, Saudi Arabia, Spain, the UK and the US. 

At Ornua, we Grow Together by investing in the development of our people and providing great people leadership for all. We Achieve Together through valuing collaboration, innovation and diversity and by empowering our people to make decisions. We Belong Together by staying true to our co-operative roots, valuing each other’s individual differences and remaining humble in our interactions with each other and our customer.


Here at Ornua, we want to find people that understand and work with heart, with thought with vision, with drive – Ornua’s core values. 


Reporting to the Chief People Officer, the Head of HR Central Services will be responsible for driving global operational efficiency to ensure global best practice is maintained in HR as the business continues to scale. Alongside driving operational efficiency and consistency, the role will also be responsible for driving strategic HR initiatives to support the HR community across a breadth of activity.


Key Responsibilities:

  • Take a lead role in a change management program – Project Evolve that will realign HR within the group
  • Lead Policy, Process & Procedure Design & education for HR Central Services
  • Bring external shared services expertise to Ornua to build the new approach and team.
  • Influence and provide expert advice to a highly functioning management team globally on all things HR
  • Develop HR solutions by collecting and analysing information; recommending courses of action and transitioning relevant processes to line management
  • Continually challenge the business, driving the transformation and growth agenda from an HR perspective that improves overall organisational effectiveness, delivery of HR services that support the employee life cycle.
  • Continually assesses the effectiveness and implementation of the HR Shared Services model globally, acting as role model and facilitator to ensure business areas adhere to, and the HR team deliver to the agreed global and local service.
  • Prepare presentations and data/insights analysis working with HRBPs and subject matter experts as required
  • Team & budget management
  • Executing ad hoc projects across HR or supporting in the roll out of specific projects
  • Supporting the design and testing of appropriate supporting systems & technology

Key requirments and competencies:


  • 10+ years of HR experience in a shared services environment
  • Experience In leading a transformation team that repositioned the HR offering
  • Proven experience in driving transformation projects and balancing project management with operational demand.
  • Strong experience on all components of the Employee Life Cycle: talent acquisition, onboarding, performance management and talent development, payroll and reward administration, and data and insights analysis/presentations
  • In-depth knowledge and understanding of Human Resources legislation/employment law, principles, policies, and procedures and employee relations know-how.
  • Must have strong interpersonal, collaboration and communication skills and be able to build relationships at all levels of the organisation. You will be partnering with a complex set of stakeholders to drive organisational change
  • Excellent verbal, written, and interpersonal communication skills are required
  • Experience of working with HR data analytics is an advantage
  • FORWARD LOOKING: Leads others through change and contributes to competitive challenges and functional strategy plans.
  • CUSTOMER FOCUS: Anticipates customers’ strategic needs and challenges; builds strategic partnerships with customers.
  • OWNERSHIP: Makes decisions about sustainable growth and/or manages performance and ensures that quality and delivery of others’ work; rewards and recognises success.
  • WORKING TOGETHER: Creates and reinforces a co-operative culture within the organisation and sets up external strategic alliances/partnerships.

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