Group Credit Controller

Date: 13-Sep-2022

Location: Dublin, Ireland

Company: Ornua Co-operative Limited



Ornua is Ireland’s largest exporter of Irish dairy products and the owner of Ireland’s only billion Euro food brand – Kerrygold. Exporting to circa 110 countries worldwide and headquartered in Dublin, it has annualised sales of over €2.3 billion and a global team of 2,850 employees.  Ornua operates from 10 business units worldwide, including 16 production facilities, and has sales and marketing teams working in-market across all four corners of the globe.


The Group is structured across two divisions: Ornua Foods and Ornua Ingredients.


Ornua Foods is responsible for the global marketing and sale of Ornua’s consumer brands including Kerrygold, Dubliner, Pilgrims Choice, Forto and BEO milk powders.  Markets are served by production facilities and in-market sales and marketing teams in Africa, Asia, Germany, Ireland, the UK, the rest of Europe, the Middle East, and the US.


Ornua Ingredients is responsible for the procurement of Irish and non-Irish dairy products and for the sale of dairy ingredients to food manufacturers and foodservice customers.  Ornua Ingredients is also responsible for managing volatility through de-risking and trading strategies. The business is supported by production facilities in Saudi Arabia, Spain, the UK, the US and by in-market teams in Africa and the Middle East.


Here at Ornua, we want to find people that understand and work with Heart, with Thought with Vision and with Drive - Ornua's core values.


Growth for Good


Ornua is the home of Irish dairy. Our cooperative ethos is at the heart of who we are and how we do business.  Our global success would not be possible without the close collaboration, care, and commitment of our 2,850 strong team.  Ornua cares about building sustainable livelihoods for all our people, who in turn care about driving sustainable profits for our co-op members and the Irish dairy farming families we proudly represent.


Ornua 2025 is our strategic plan that will help realise our vision for growth in the next three years. It outlines what we will do well, what we will do with the profits we generate, and what additional services we will provide to our members. We will be guided by 3 guiding principles; focus, simplicity and adding value to our volume and we will clearly define what market we will play in.


Together, we will grow for good – creating value for our Irish farming families and for our 2,850 strong, committed, and proud global team.




Job Summary:  


Ornua is currently looking for an experienced Group Credit Controller to join its growing team. This is a new position within Ornua, into which the credit control function of all of Ornua’s commercial business units (including Ornua Co-op) will report and you will be tasked with establishing the key processes and metrics/KPIs across the Group.


The ideal candidate will have at least 5 years’ experience in a similar role. You will be responsible for managing the credit control functions across the various commercial business units in Ireland and overseas.  International experience is preferable, the successful candidate will ideally have dealt with all of Ornua’s main markets.  There may be some requirement for travel (national and international) with this role.



  • Manage all of Ornua’s credit control functions in each commercial business unit
  • Minimise bad debt risk by ensuring group credit limits are operating effectively
  • Ensure key processes (e.g. cash calls, breakdowns, ad hoc direct debits etc.) are followed
  • Liaise with all of Ornua’s commercial business units (including Ornua Co-op) to ensure prompt collection of Debtor Accounts
  • Documentation of all Ornua Groupwide collection activity
  • Report to management on outstanding issues, whilst highlighting potential Debtor problems
  • Monitoring Debtor Balances to ensure a reduction in DSO
  • Coordinate the Groupwide process to ensure accurate account Reconciliation & managing unapplied payments, requesting remittance advices etc.
  • Communicate with all commercial business units across the Group on account queries from Debtors and internal departments
  • Monitor & oversee the Groupwide Aged Debtors and coordinate with all commercial business units across the Group to ensure proactive steps are taken to optimise collection
  • Monitor & oversee the Groupwide Early Warnings Report and coordinate with Groupwide subsidiaries to ensure proactive steps are taken to optimise collection
  • Liaise with the Group Trade Finance Manager to optimise Credit Insurance on Groupwide Ornua Debtors
  • Liaise with Debtors and Financial Controllers across the Ornua Group on debtor accounts in order to resolve queries
  • Ensure monthly Debtor statements are issued on a timely basis by all Ornua’s commercial business units
  • Prepare reports and presentation for external auditor for annual financial audit
  • Preparation of other ad hoc reports and presentations as instructed by Line Manager
  • Other ad hoc duties within the Group Finance Function


Key Competencies:

  • Minimum of 5 years' experience in a similar role
  • Collections background
  • Excellent communication and interpersonal skills required
  • Credit Management Qualification desirable
  • Experience of working with Credit Insurance desirable
  • Experience of working with Invoice Finance desirable
  • Proven credit control experience essential



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