Customer Supply Chain Coordinator

Date: 08-Sep-2022

Location: Dublin, Ireland

Company: Ornua Co-operative Limited


Ornua is a dairy co-operative which sells dairy products on behalf of its Members, Ireland’s dairy processors and, in turn, Irish dairy farmers.  It is Ireland’s largest exporter of Irish dairy products, exporting to 110 countries worldwide.  Headquartered in Dublin, it has annualised sales of over €2.5 billion and a global team of 2,850 employees.  Ornua operates from 10 business units worldwide, including 16 production facilities, and has sales and marketing teams working in-market across all four corners of the globe.

The Group is structured across two divisions: Ornua Foods and Ornua Ingredients.

Ornua Foods is responsible for the marketing and sales of Ornua’s consumer brands including Kerrygold, Dubliner, Pilgrims Choice, Kerrygold, Avantage, Forto, and BEO.  Markets are served by production facilities and in-market sales and marketing teams in Africa, Asia, Germany, Ireland, the UK, the rest of Europe, the Middle East, and the US.

Ornua Ingredients is responsible for the procurement of Irish and non-Irish dairy products and for the sale of dairy ingredients to food manufacturing and foodservice customers across the world.  Ornua Ingredients is also responsible for managing volatility through de-risking and trading strategies. The business is supported by production facilities in Saudi Arabia, Spain, the UK, the US and by in-market teams in Africa and the Middle East.


Ornua’s Values

At Ornua, our Values guide us as we work together and care for each other to achieve great things. Our five values, and their underlying behaviours, encourage us to Seek and Embrace New Ideas, Make It Happen, Be Our True Selves, Show You Care and Achieve Great Things Together.


Dynamic Working


Ornua have a Dynamic Working policy in place which facilitates flexible hours and hybrid working.


The Role


The Customer Supply Chain Coordinator is a key point of contact for Ornua customers and will work closely with the Procurement, Technical, Demand Planning, Marketing and Sales Teams to service Ornua customers and subsidiaries efficiently and effectively.


Key responsibilities:


  • Co-ordinate the effective and efficient day-to-day movement of material through the supply chain.
  • Understand the sales contract requirements applicable to your customer or 3rd party suppliers (stores / carriers / partners) and ensure that all elements of the contract applicable to Supply Chain Operations are appropriately applied.
  • Act as a key point of contact for communications between the customer and Ornua.
  • Actively establish and manage all key performance indicator (KPI) metrics associated with your customers, in conjunction with internal teams.
  • Ensure all customer orders are processed on time and in accordance with order process procedures and key performance indicators.
  • Ensure complete ownership of customer issues by actively initiating remedial action if Ornua performance falls below acceptable standards.
  • Manage and coordinate customer returns, sample orders and non-conformances, in line with customer and Ornua expectations.
  • Build and maintain first class relationships with internal teams, customers, subsidiaries, service providers and relevant State Agencies.
  • In support of the customer’s requirements, chair and facilitate team meetings (customer and internal), as and when required.
  • Liaise with the Technical Team to ensure that ‘’in spec’’ product is available for your customers.
  • Ensure customer instructions are fully complied with and work with the Export Documentation Team to achieve the delivery of timely and accurate documentation for all deliveries.
  • Administer all relevant freight, shipping licence, certification and invoice documents associated with your customer and process (where relevant).
  • Play a part in monitoring the performance and service provided by third party Logistics providers (storage / carriers / partners).
  • Provide flexible support to the wider team and management on other activities as required.


Skills and experience required:


  • Knowledge and experience of ERP packages.
  • Disciplined in the execution of plans and schedules.
  • Very good communications skills, both written and verbal.
  • Strong attention to detail.
  • Good reasoning skills with process-oriented focus.
  • Considerable deep-sea freight and letter of credit knowledge
  • Knowledge of certification and/or legalisation of documents through various governmental / local agencies and experience dealing with regulatory bodies (e.g. Department of Agriculture, Food and Marine (DAFM)), RPII & Independent Inspection Agencies (e.g. BV and SGS) is considered beneficial but training will be provided.












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