Customer Supply Chain Coordinator

Job Description

Job Title:          Customer Supply Chain Coordinator

Function:        Supply Chain  

Reports to:     Customer Supply Chain Manager

Location:        Dublin

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Ornua is a leading dairy co-operative which sells premium dairy products globally on behalf of its Member Co-operatives, Ireland’s dairy processors and, in turn, Irish dairy farmers. 

Ornua has revenues of €3.4 billion and is supported by a global team of approximately 2,800 employees. The Group operates as a commercial organisation across 10 business units, including 12 production facilities located in Europe, North America, the Middle East and Africa. 

The commercial organisation is responsible for the marketing and sales of Ornua’s consumer brands including Ireland’s most successful food export: Kerrygold. Consumer markets are served by production facilities in Ireland, Germany and the UK and by in-market Sales & Marketing Teams in Asia, Germany, Ireland, MEA, Poland, Spain, rest of Europe and North and Latin America. 

It also manages the procurement of Irish and non-Irish dairy products, the sale of dairy ingredients to food manufacturing and foodservice customers globally, and the implementation of de-risking and trading strategies to manage market volatility. These activities are supported by production facilities and in-market teams in Europe, North America, the Middle East and Africa. 

The Role

The Customer Supply Chain Coordinator is a key point of contact for our internal customers who work closely with the Procurement, Technical, Demand Planning, Marketing and Sales Teams in order to service ORNUA’s subsidiaries efficiently and effectively.

Key Areas of Responsibility

Subsidiary warehouse replenishment management and key contact point for Ornua warehouse service providers.

•            Co-ordinate the effective and efficient day to day movement of material through the supply chain, including but not limited to:

•             Work closely with 3rd party suppliers (stores / carriers / partners) by managing and monitoring service levels to ensure delivery performance targets are being met.

• Support Inventory Controller with any Inventory Management queries and physical stock counting where and when required.

•            Actively support internal or external customer review meetings by supplying appropriate customer related data, as and when required.

•            Actively establish and manage all key performance indicator metrics associated with your customers, in conjunction with internal teams.

•            Ensure complete ownership of customer issues by actively initiating remedial action when ORNUA performance falls below acceptable standards.

•            Manage and coordinate customer returns, sample orders and non-conformances, in line with customer and ORNUA expectations.

•            Build and maintain first class relationships with internal teams, customers, subsidiaries, service providers and relevant State Agencies.

•            In support of the customer’s requirements, chair and facilitate team meetings (customer and internal), as and when required.

•            Liaise with the Technical Team to ensure that ‘’in spec’’ product is available for your customers.

•            Ensure all customer and delivery orders are processed on time and in accordance with order process procedures and key performance indicators.

•            Ensure customer instructions are fully complied with and work with the Export Documentation Team to achieve the delivery of timely and accurate documentation for all deliveries.

•            Where applicable, administer all relevant freight, shipping licence, certification and invoice documents associated with your customer and process.

•            Where applicable, maintain an understanding of relevant EU legislation, and ensure that administrative procedures that monitor compliance with regulations are in place. Fully support the annual leave plan within the Customer Service Team to ensure a consistent level of service to our customers is maintained. Play an active part in monitoring the performance and service provided by third party Logistics providers (storage / carriers / partners)

Key Skills / Attributes

Knowledge and experience of ERP packages.

•            Disciplined in the execution of plans and schedules.

•            Very good communications skills, both written and verbal.

•            Strong attention to detail.

•            Analytical skills, process oriented focus.

•            Knowledge of certification and/or legalisation of documents through various governmental / local agencies.

•            Knowledge dealing with regulatory bodies eg. DAFM, RPII & Independent Inspection Agencies eg, BV and SGS.

•            Considerable deep-sea freight and letter of credit knowledge

Ornua Core Competencies

• Customer Focus: Advocates for the customer, balances customer and business needs, and spots opportunities for growth.
• Forward-Looking: Helps others to accept change, implements change, and looks ahead to anticipate change.
• Curious: Open to asking questions and willing to learn and continuously improve.
• Working Together: Encourages co-operation in own team and supports cross-functional working.

Closing date: Friday 27 March 2026