Senior Supply Chain Manager

Date: 26-Nov-2022

Location: Dublin, Ireland

Company: Ornua Co-operative Limited



Ornua is a dairy co-operative which sells dairy products on behalf of its Members, Ireland’s dairy processors and, in turn, Irish dairy farmers.  It is Ireland’s largest exporter of Irish dairy products, exporting to 110 countries worldwide.  Headquartered in Dublin, it has annualised sales of over €2.5 billion and a global team of 2,850 employees.  Ornua operates from 10 business units worldwide, including 16 production facilities, and has sales and marketing teams working in-market across all four corners of the globe.

The Group is structured across two divisions: Ornua Foods and Ornua Ingredients.

Ornua Foods is responsible for the marketing and sales of Ornua’s consumer brands including Kerrygold, Dubliner, Pilgrims Choice, Kerrygold, Avantage, Forto, and BEO.  Markets are served by production facilities and in-market sales and marketing teams in Africa, Asia, Germany, Ireland, the UK, the rest of Europe, the Middle East, and the US.

Ornua Ingredients is responsible for the procurement of Irish and non-Irish dairy products and for the sale of dairy ingredients to food manufacturing and foodservice customers across the world.  Ornua Ingredients is also responsible for managing volatility through de-risking and trading strategies. The business is supported by production facilities in Saudi Arabia, Spain, the UK, the US and by in-market teams in Africa and the Middle East.


Ornua’s Values


At Ornua, our Values guide us as we work together and care for each other to achieve great things. Our five values, and their underlying behaviours, encourage us to Seek and Embrace New Ideas, Make It Happen, Be Our True Selves, Show You Care and Achieve Great Things Together.


Dynamic Working


Ornua have a Dynamic Working policy in place which facilitates flexible hours and hybrid working.


The Role

The Senior Supply Chain Manager is a key position within the Customer Service, Logistics and Supply Chain Operations team.  Reporting to the Head of Supply Chain Operations, the Customer Experience Manager will be responsible for the day-to-day management of the Customer Supply Chain function. The successful candidate will effectively manage all customer service and export documentation activities and resources, while driving operational improvements and ensuring excellent standards of delivery to customers.  Together with the wider Supply Chain Ops management team, the successful candidate will ensure the function achieves all of the defined Service and Supply Chain KPI’s. 

The position requires a candidate with strong experience in the areas of People and Team Management, Customer Service Management, Customer Supply Coordination, International Trade, Regulatory Compliance and Continuous Improvement.  


Key Areas of Responsibility

  • Ensure ownership and accountability for key functional metrics. Drive the Customer Supply Chain and Export Documentation Teams to achieve best-in-class customer scorecards. 
  • Proactive operational planning while acting as the main escalation point for operational issues that may result in deviations from the committed schedules and associated key deliverables.
  • Working closely with the wider Supply Chain Operations management team to ensure effective operational management of 3PL stakeholders.
  • Partner closely with the Commercial teams to ensure that requirements of key Ornua customers and subsidiaries are understood, documented and fully serviced.  
  • Develop and maintain strong relationships with all internal teams, in order to meet, and where possible exceed, customer expectations. 
  • Liaise with other internal functions for the prompt resolution of customer complaints.
  • Ensure that all users maximise the benefits of the Ornua IT infrastructure such as ERP systems, web portal and EDI, and drive the culture of automating or removing all non-value-add manual processes. 
  • Promote a continuous improvement culture within the Customer Supply Chain function and support and manage continuous improvement initiatives, in conjunction with the Supply Chain Excellence team.
  • Ensure that the Customer Supply Chain function effectively manages the Ornua Co-op Non-Conformance (NC) process for all customers within the agreed timelines.
  • Develop & maintain team training, development & succession plans and ensure that the plans are executed in line with personal development plans and business requirements.
  • Contribute to strategic planning and forward-looking goal setting for the Supply Chain Operations function.
  • Act as a passionate people leader to develop and foster a culture of high performance that encourages a strong level of team engagement, committed focus on development and growth for all team members and the appropriate attention to performance management.


Key requirements: 

  • Shipping, Logistics and Documentation experience for international markets (Min 5 years’ experience).
  • Strong and effective people management skills, with the ability to provide the direction, support and motivation required to motivate a high commitment & high-performance team. 
  • Excellent knowledge of best-in-class Customer Service processes. 
  • Regulatory Compliance experience for FMCG for Global Markets.   
  • Proven change management capabilities with experience delivering process improvements. 
  • Experience with managing a diverse group of stakeholders.
  • Skilled in negotiation with an ability to influence. 
  • Demonstrates obvious commercial and financial awareness.
  • Track record of working under own initiative and problem solving


Due to the nature of our business and global customers, this role will require national and international travel from time to time.


Key competencies:


  • Expertise - For complex challenges or new areas, applies effective professional skill, analysis, problem solving, decision making, prioritising, planning, and reviewing.
  • Working Together - Ensures own team effectiveness; promotes, facilitates and leads cross-functional working and breaks down silos.
  • Communicative - Applies advanced communication skills, achieving an honest and constructive impact on the audience to deliver desired outcomes.
  • Customer Focus - Advocates for the customer, balances customer, commercial and business needs, and spots opportunities for growth.












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