Credit & Collections Specialist

Job Description

Job Title:          Credit and Collections Specialist

Function:        finance            

Reports to:     Credit and collections manager

Location:        Dublin

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Ornua is a leading dairy co-operative which sells premium dairy products globally on behalf of its Member Co-operatives, Ireland’s dairy processors and, in turn, Irish dairy farmers. 

Ornua has revenues of €3.4 billion and is supported by a global team of approximately 2,800 employees. The Group operates as a commercial organisation across 10 business units, including 12 production facilities located in Europe, North America, the Middle East and Africa. 

The commercial organisation is responsible for the marketing and sales of Ornua’s consumer brands including Ireland’s most successful food export: Kerrygold. Consumer markets are served by production facilities in Ireland, Germany and the UK and by in-market Sales & Marketing Teams in Asia, Germany, Ireland, MEA, Poland, Spain, rest of Europe and North and Latin America. 

It also manages the procurement of Irish and non-Irish dairy products, the sale of dairy ingredients to food manufacturing and foodservice customers globally, and the implementation of de-risking and trading strategies to manage market volatility. These activities are supported by production facilities and in-market teams in Europe, North America, the Middle East and Africa. 

WHY THIS ROLE IS VALUABLE: 

The Credit and Collections Specialist will support the Credit and Collections Manager in strengthening and developing a strong internal collections environment. The Credit and Collections Specialist will have responsibility for the below:

Key areas of responsibility:

• Reducing debt due to Ornua.
• Assist in the control of credit to our customer base.
• Communicate with customers on debt due, credit limits, credits due & queries etc.
• Liaise with the business and business partners on the best steps to reducing debt.
• Ensure the compliance of the company group Credit & Collections processes and policies. 
• Assist the Debt Management in future projects and continuous improvements.
• Train in Compliance to aid in the onboarding of our new customers and updating current customer base.
• Ad hoc jobs to assist with the improvement of the company debt position and debt improvements.

KEY REQUIREMENTS: 

• Previous experience in Credit and collections, Accounts receivable or collections. 
• Excellent spreadsheet and database knowledge 
• Competent in adapting to new ERP systems. 
• Excellent communication skills required, both internally and externally, using telephone or email to suit the circumstances 
• Ability to work at speed with minimal supervision, whilst maintaining an eye for detail 
• Adaptable and flexible to change with a willingness to learn and challenge in order to drive continuous improvement
• Comfortable operating in a matrix organization structure

ORNUA COMPETENCIES:

• Curiosity: Encourages others to learn and demonstrates the courage to be creative
• Forward-Looking: Helps others to accept change, implements change and looks ahead to anticipate change
• Ownership: Clarifies accountabilities, overlaps, and gaps, and helps others remain motivated through difficult times
• Working Together: Encourages cooperation in own team and supports cross functional working
• Communicative : Communicates confidently, adapting style for different situations
• Customer Focus: Pays attention to customer satisfaction levels and builds good relationships
• Expertise: For projects that involve others applies effective professional skill, analysis and decision making and planning and reviewing
• Integrity: Supports and encourages constructive outcomes for others by demonstrating integrity