Business Intelligence Systems Support Trainer

Date: 30-Apr-2021

Location: Dublin, Ireland

Company: Ornua Co-operative Limited

Ornua is a dairy co-operative which sells dairy products on behalf of its Member Co-ops; Ireland's dairy processors and, in turn, Irish dairy farmers. It is Ireland's largest exporter of Irish dairy products, exporting to 110 countries worldwide. Headquartered in Dublin, it has annualised sales of over €2.3 billion and a global team of 2,400 employees. Ornua operates from 10 business units worldwide, including 13 production facilities, and has sales and marketing teams working in-market across all four corners of the globe.


The Group is structured across two divisions: Ornua Foods and Ornua Ingredients.


Ornua Foods is responsible for the marketing and sales of Ornua's consumer brands including Kerrygold, Dubliner, Pilgrims Choice, Forto and BEO. Markets are served by production facilities and in-market sales and marketing teams in Africa, Asia, Germany, Ireland, the UK, the rest of Europe, the Middle East and the US.


Ornua Ingredients is responsible for the procurement of Irish and non-Irish dairy products and for the sale of dairy ingredients to food manufacturing and foodservice customers across the world. Ornua Ingredients is also responsible for managing volatility through de-risking and trading strategies. The business is supported by production facilities in Saudi Arabia, Spain, the UK, the US and by in-market teams in Africa and the Middle East.


Growth for Good


Ornua is the home of Irish dairy. Our cooperative ethos is at the heart of who we are and how we do business. Our global success would not be possible without the close collaboration, care, and commitment of our 2,400 strong team. Ornua cares about building sustainable livelihoods for all our people, who in turn care about driving sustainable profits for our co-op members and the Irish dairy farming families we proudly represent.


Ornua 2025 is our strategic plan that will help realise our vision for growth in the next five years. It outlines what we will do well, what we will do with the profits we generate, and what additional services we will provide to our members. We will be guided by 3 guiding principles; focus, simplicity and adding value to our volume and we will clearly define what market we will play in.


Together, we will grow for good - creating value for our Irish farming families and for our 2,400 strong, committed, and proud global team.


Role summary


This position reports to the Business Intelligence Manager with the Office of Information, Communications, Technology (ICT). The Business Intelligence Trainer is responsible for designing and developing learning and communication materials in a variety of media and delivery methods, including both instructor-led and e-learning to support Business Intelligence initiatives and business adoption.


The Business Intelligence Trainer works within the BI team and engages with the wider business to identify specific BI training, communication, knowledge base needs. The Business Intelligence Trainer will work with business users to create self-service reports leveraging the existing global data models across the various business workstreams. He/she will address new reporting requests approved through change control, sourcing clear BI report & analytical specifications and related requirements. He/she will liaise with the relevant data source providers and stakeholders to source the relevant data mappings & logic needed to progress solution development.  


He/she will work with BI users to help ensure the adoption and successful usage of BI solutions across the organisation.  He/she will support the design and development of front-end BI visuals and reports (Microsoft Power BI & SQL Server Reporting Services) required to fulfil business requirements and drive business adoption of shared data and reporting standards.



Why join us?

The Global ICT team has expanded rapidly over the last number of years and it plays a major role in enabling Ornua’s new Business Transformation Programme. Within our team, we have a range of skills and staff from graduates to 20+ years of experience. This team interacts with all areas of the Ornua business and subsidiaries at home and abroad. Growing our internal Business Intelligence Team capability is an important step in this exciting journey.


Key areas of responsibility:


  • Develop and maintain oversight of Ornua BI capabilities, tools and release roadmaps.
  • Develop and maintain BI training materials and knowledge content. Develop tools and methods to enable business access to this content.
  • Adopt and ensure good BI and data governance across the organisation.
  • Promote and adhere to master data management principles ensuring data integrity across the BI platform.
  • Lead and deliver BI training initiatives across Ornua (remote and in person)
  • Understand business risks, issues and interdependencies and how these areas are addressed and/or mitigated by BI and communicate these with business stakeholders during training and knowledge share.
  • Input to BI deliverables and enhancement prioritization based on business engagement and training feedback and foster collaboration between business leads, business engagement, BPOs and BI team leads.
  • Become primary point of contact for training and knowledge base questions on BI capabilities, best practice, and processes.
  • Liaise with the business workstream leads to understand fully the Report and Analytical requirements. Translate these into logical and physical data components.


Key requirements


  • Minimum three years’ experience in similar BI analyst, trainer, developer or data analytical role.
  • Proven training,
  • Experience with formal training development and training delivery.
  • Experience in developing and delivering technical or BI training would be a significant advantage.
  • Technical competence in Microsoft data analytical & BI tools namely Power BI, T-SQL language & SS Reporting Services (SSRS).
  • While this is not a developer role, experience in BI development methodologies and BI design best practices would be a distinct advantage.
  • Have good awareness of business processes and how they integrate across the various workstreams i.e., Procurement, Supply Chain, Quality Assurance, Sales and Finance
  • Experience of working in a formal project management environment.
  • Strong interpersonal, business engagement and stakeholder management skills.
  • High level of integrity, passion, self-motivation, and analytical skills. Flexible attitude and willingness to travel.
  • Methodical and organised approach to problem diagnosis and resolution.
  • Languages: Fluency in English; secondary language is preferable but not required.




  • WORKING TOGETHER: Good team player who ensures own team effectiveness, facilitates, and leads cross-functional working with Global ICT team, business users and business management.
  •  OWNERSHIP: Highly motivated and dynamic – ability to work to deadlines and deliver quality work.
  • COMMUNICATIVE: Strong communication skills, considering impact on the audience and desired outcomes. Ability to present and discuss technical information in a way that establishes rapport, persuades others and gains understanding.
  • RIGOUR: For complex challenges or new areas, applies effective professional skill, analysis and decision making, and planning and reviewing

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